✈️ Tourism & Hospitality

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🔄 The Hospitality Overhaul

Seven hospitality lessons, rebuilt for 2026 — from checking in to what’s trending. Levels run from lower pre-intermediate to intermediate, and all seven full lessons come together in one Substack collection.

📱 Booking and Planning

Updated: September 2026 • Level: Pre-Intermediate

Tap, swipe, book — most trips are now planned on a phone. This lesson explores booking apps and travel platforms, with vocabulary like filters, vacation rental, instant booking, price alert, digital key, self check-in, and cancellation policy. Activities include a booking app role play with will, can and would, three critical thinking sets (The Digital Journey, Researching Your Trip, Making Decisions), a booking apps infographic, linking and emphasizing pronunciation practice, and Talk Zone scenario cards such as a Last-Minute Weekend Trip and a Group Booking for 6 Friends.

🏨 Hotel English

Updated: September 2026 • Level: Pre-Intermediate

“Could I get some extra towels, please?” From the front desk to the rooftop pool, every hotel stay runs on polite requests. Students learn keycard, concierge, bellhop, wake-up call, room upgrade, housekeeping cart, and function room. The collection features a Checking In dialogue about a booking mix-up at the front desk, an Asking the Concierge polite requests role play, a hotel review scores graph, and a Choose a Hotel Talk Zone — capsule rooms at The Pod Hotel or a chandelier in every room at The Grand Splendide? It ends with The Hotel Wars, where students design their own hotel.

🍽️ Restaurants and Food Service

Updated: September 2026 • Level: Pre-Intermediate

Would you like to work in a restaurant? This lively set of exercises looks at restaurant life from the staff side — taking orders, carrying plates, and keeping customers happy — with vocabulary like taking an order, split the bill, tip, utensils, tray, fresh ingredients, and spices. Highlights include an Ordering Dinner dialogue where the wrong dish arrives, a quantifiers role play (plenty of, a few, too many), a restaurant busy times graph, and a Choose a Restaurant Talk Zone featuring dinner in total darkness at The Dark Table. Students finish with The Restaurant Wars, designing a restaurant of their own.

🥂 Eating Out: The Customer Experience

Updated: September 2026 • Level: Lower Pre-Intermediate

Cold soup. A 45-minute wait. Music too loud to talk. This time students sit on the customer’s side of the table — booking, ordering, and complaining politely. Key vocabulary includes book a table, starter, main course, try the special, too salty, ask for the bill, leave a tip, and complain. The lesson includes a polite requests role play between a waiter and a customer, customer spending and customer complaints charts, three pronunciation sets including linking and emphasizing, and a Complaints Desk Talk Zone with Cold Food, Slow Service, Wrong Order, and Loud Music cards.

👩‍🍳 Food Preparation and Kitchen Service

Updated: September 2026 • Level: Pre-Intermediate and above

A pinch of salt — or a whole spoonful? Step behind the kitchen doors of a busy bistro that also runs a catering service, where cooking, portions, and spills all need careful handling. These carefully sequenced activities teach pouring, sprinkling, a pinch, portion, spill, keeping track, catering, and dissatisfied. Students work through an imperatives role play between a head chef and a new kitchen assistant, critical thinking sets on A Great Restaurant Kitchen, Excellent Front-of-House Service, and Running a Catering Event, a catering portions graph, and a Catering Jobs Board Talk Zone (Wedding Buffet, Office Lunch). It ends with The Pop-Up Wars project.

🗺️ Asking for Information

Updated: September 2026 • Level: Pre-Intermediate

“What’s the entrance fee? How do I register?” Tours, events, and guest services all begin with a good question. This rich set of activities covers itinerary, venue, excursion, landmark, entrance fee, brochure, registration, and logistics. It opens with a city tourism dialogue and moves on to a conference scheduling role play in the present simple (keynote speech, networking session), a bubble chart and graph worksheet, and critical thinking on Guest Services, Planning Events, and Tourism and Sightseeing. The Hospitality Scenarios Talk Zone sends students to a Cruise Ship Information Desk and a Food Festival Booth, followed by a class survey.

🔥 Fads and Trends in Hospitality

Updated: September 2026 • Level: Intermediate

Glamping. Padel. Silent discos. Robot restaurants. Some ideas vanish in a season, while others change the whole industry. Students learn to talk about what’s hot and what’s not with expressions like catch on, fade away, go mainstream, a passing fad, cult following, drive demand, set a trend, and make a comeback. Activities include a Which Trend Is It? picture quiz, a role play between a hotel manager and a PR director, a rise and fall graph, critical thinking on entertainment, food, and hotels, and Talk Zone trend cards such as the Ice Bath Spa Experience and the Robot Restaurant.

🌏 More Travel & Tourism Lessons

🏙️ Viral Cities

Level: Pre-Intermediate

A metro train that runs straight through an apartment building. Streets stacked on top of each other up a mountainside. Chongqing, the “3D city,” went viral — and this lesson asks whether unusual cities are worth the trip. Vocabulary includes destination, landmark, bucket list, accommodation, navigate, metropolis, infrastructure, and accessibility. Students take a Unique Cities listening quiz, complete a Planning a Trip to Chongqing dialogue, and act out a Travel Blogger and Resident grammar role play, then finish with critical thinking on travel and culture and a main idea reading.

🤖 The Era of Self-Service

Updated: April 2026 • Level: Pre-Intermediate

Scan it, tap it, skip the queue. From airport kiosks to digital menus, customers now serve themselves — but does anyone miss the human touch? This collection examines self-service technology with vocabulary like self-checkout, digital kiosk, contactless, QR code scanner, biometric scan, smart locker, and express lane. It features an airport self check-in role play between airline staff and a passenger using imperatives, a bubble chart, opinion completion tasks, and a Self-Service Showcase Talk Zone where students try out the self-checkout kiosk and mobile app ordering.

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