ESL Lessons and speaking activities
for complaints
Talking about annoyances (PDF)
Urban complaints guided conversation lesson (PDF)
Speaking lesson "Get something done" for complaints (PDF)
ESL exercises (with pictures) for describing houses using language for household objects, adjectives, problems, pests & complaints (PDF)
&
Find more worksheets from the same site here
ESOL housing/plumbing complaints/problems
(with vocab and pictures) (PDF)
Responding to client complaints: vocabulary,
situations and sentence exercises (PDF)
Responding to Customer Complaints dialogue
and discussion questions (PDF)
What's your pet peeve? lesson (PDF)
"Judge your neighbor" complaints worksheet(PDF)
Making polite requests exercises (PDF)
"Call the plumber"- tell the story from the
pictures (PDF)
Neighbors at odds role cards - a complaint roleplay for ESL or EFL students
Discussion cues: Giving opinions with feeling
about everyday annoyances
Workplace Lesson Idea:
Responding to Customer Complaints
Complaints Lesson 1
Complaints Lesson 2
Annoying Habits Lesson Outline
Complaints (Teaching ideas from New Interchange)
Personal Complaint Menu Roleplay
Consumer Complaint Menu Roleplay
Housing Complaints Dialogue
List of most common consumer complaints (PDF)
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Teach with Pictures
Oral English Activities
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Brit Council Speaking Ideas
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MES-English: Younger Learners
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Prof. Rick Shur's ESL handouts
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UsingEnglish Handouts
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Breaking News Lessons
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Canada-esl
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Eastside Literacy Materials
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Collocations Exercises
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Tefl-Magic Discussion Lessons
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eslgold
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Ted Power's Materials
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hltmag lessons
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DevelopingTeachers.com Lessons
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Onestopenglish Archive
ESL teaching ideas for requests
Telephoning & request picture worksheet (PDF)
Husband-wife phrasal verb/request roleplay (PDF)
Borrow and lend vocabulary worksheet (PDF)
Borrow/lend exercise (PDF)
Picture card cues for making requests (PDF)
Asking permission & making requests worksheet
(PDF)
Intermdiate requests vocabulary worksheets (PDF)
Sentence reconstruction worksheet (PDF)
Saying no to client requests: vocabulary,
situations and sentence exercises (PDF)
In the workplace: Polite requests for information
(PDF)
Direct/indirect questions quiz (PDF)
Lesson Plans for reporting and explaining the need for household repairs
and making a consumer complaint
Lesson Plan for 'Could I + inf' and 'Could you + inf' as polite requests for Hotel English
Reported speech worksheet (PDF)
Embedded/indirect questions (PDF)
Polite requests lesson plan (PDF)
Apology excuse
board race
Requests (Teaching ideas from New Interchange)
Requests at work
quiz
Requests activity (elementary)
Requests & Roleplaying
Reporting Verbs Lesson outline (advanced)
Model Letter of Request
Complaining about products and services
Complete the complaint letter exercise
(see p. 4) (PDF)
Writing a complaint letter: sample
product complaint letter
Model for faulty goods letter (PDF)
Product complaint letter layout (PDF)
Customer Service - Dealing with Complaints
Customer complaints pie charts (PDF)
Customer service lessons, questionnaires and surveys
Products and service cutomer questionnaire (PDF)
Business services customer satisfaction
questionnaire (PDF
Kitchen products customer questionnaire(PDF)
Complaint customer satisfaction questionnaire (PDF)
Examples of strategies you may consider using
with difficult Customers (PDF)
Customer Service Questionnaire (PDF)
Customer service dialongue - Dealing with Complaints
Customer satisfaction questionnaire (PDF)
Complaints about the workplace using pictures
"Find the hazards" in the workplace pics (PDFs)
Find the hazards in the office and factory pics and lesson (PDF)
