10 Hotel Listening, Speaking and Vocabulary Exercises and Worksheets
28th July 2024
The hospitality industry is undergoing a digital transformation, revolutionizing how services are delivered and experienced. This shift is particularly evident in hotels, travel services, airlines, and airports, where new technologies are introducing specific terminology alongside traditional industry language. Essential vocabulary now spans both physical and digital aspects of hospitality, and can be taught through listening activities and pictures of modern equipment. Role plays and speaking activities have evolved to include scenarios with digital check-ins, mobile apps, and online customer interactions, preparing students for the tech-savvy nature of internships and jobs in today’s tourism and hospitality fields.
Online Check-in
Understanding online check-in procedures is crucial for convenience and efficiency in today’s fast-paced, digital world. These exercises focus on modern hotel check-in processes, reflecting the industry’s transition to digital services. The material helps students learn about technological advancements in the hospitality sector, such as mobile keys and online room selection. Ultimately, this prepares students for real-life travel scenarios in our increasingly tech-driven society.
Download PDF Extract (Brainstorming)
Download PDF (Critical thinking language exercises)
Managing Online Reviews
Managing online reviews effectively is essential for maintaining a positive reputation in the digital age, particularly in the hospitality industry. These worksheets offer ESL students practical exercises on managing online reviews, covering aspects like monitoring, response strategies, and reputation management. Students learn to categorize review management techniques and distinguish between positive and negative strategies.
Download PDF Extract (Brainstorming)
Download PDF (Critical thinking language exercises)
Common phrasal verbs for hotels
This is an exercise helping students become familiar with the use of phrasal verbs in hotels. Phrasal verbs are commonly used in everyday English conversations in the hospitality industry. Learning these expressions allows hotel staff to communicate effectively with other staff and guests, understand instructions, and handle various situations that may arise.
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“At the hotel” listening and vocabulary worksheet (with audio and answers)
This is an English language listening/speaking activity introducing and exploring hotel language and vocabulary. First, students listen to the audio and match the items to the pictures. Then, students try to match the vocabulary with the appropriate pictures. Or!! It can be done the other way around.
Vacation and travel
In this conversation, one woman asks her friend about the resort she stayed at on her vacation.
Hotel reception counter conversation listening activity and conversation worksheet (with audio and answers) worksheet
This is a hotel reception counter conversation exercise introducing and exploring hotel language and vocabulary. Students try to complete the conversation. Then they can listen to the conversation and check their answers.
Hotel reception listening and conversation (PDF)
Hotel reception or front desk sentence starters
This is an elementary exercise introducing or reviewing basic hotel reception/front desk conversational language.
Asking for information: travel dialogues worksheet (with audio and answers)
This is an English listening/speaking activity. Students try to complete the short dialogues using the speech bubbles. Then they listen to the audio and compare answers.
Asking for information travel dialogues(PDF)
(see the Youtube video of this exercise)
Writing a conversation: booking a hotel picture dialogue and listening activity
This is an ESL listening/speaking and writing lesson for practicing basic language for booking a room in a hotel. Students look at the pictures and write an appropriate conversation for booking a room. The they can listen to the audio and compare their answers.
Hotel booking dialogue practice (PDF)
Related Resources:
ESL Listening Activities Guide
5 Complaints and Annoyances Speaking and Language Exercises
6 ESL Exercises and Worksheets for Talking about Cities
7 Terrific Transportation, Traveling and Getting Around Language Exercises
8 Excellent ESL Teaching Exercises for Houses and Housing
7 Money and finance listening/speaking and vocabulary exercises
Essential hotel vocabulary worksheet
This is an English language exercise introducing and exploring the language and vocabulary of hotels. Students try to match the vocabulary with the appropriate pictures.
The picture sheet can be used in various ways. The teacher can randomly dictate the words from the second page, using sentences to give context and the students label the pictures with the appropriate vocabulary. Or the vocabulary can be scrambled on the board or on a sheet (see PDF page 3).
Essential hotel vocabulary (PDF)
Related Resources for the Hospitality Industry
10 Food, Eating and Restaurant Vocabulary and Speaking Exercises
7 Kitchen and Cooking Vocabulary and Expressions
5 Airport and Airline Vocabulary and Language Skills Exercises with Answers
5 Intercultural Communication Language Exercises and Worksheets
5 Cool Advertising & Branding Vocabulary & Language Exercises
Asking for information: hotel dialogues worksheet
This is an English language exercise introducing and exploring short hotel conversational exchanges, usually involving guests asking for information. Students try to complete the dialogues with their own ideas.
Asking for information: hotel dialogues (PDF)
Telephone conversation: reservation & confirmation
This is an ESL speaking and writing lesson for practicing basic language for hotel telephone reservations. The students fill in the boxes with the appropriate conversational language
Hotel telephone reservation dialogue (PDF)
“At the hotel” vocabulary worksheet
This is an English language exercise introducing and exploring the language and vocabulary of staying in hotels. Students try to match the vocabulary with the appropriate pictures. This can be followed up by a speaking activity in which students have to explain what is happening in each of the pictures.
Other resources
Import export and supply chain exercises
Daily routines, schedules and other present simple listening speaking activities
