AI’s rise makes human soft skills more valuable. As automation handles routine tasks, employers seek abilities machines can’t replicate:
Effective digital communication
Adaptability in hybrid workplaces
Emotional intelligence in virtual teams
The following activities help English learners master professional vocabulary and cultural nuances for AI-enhanced workplaces.
Brainstorming Soft Skills
Getting along at work isn’t just about what you know, it’s about how you work with others. This activity gets students thinking about the people skills that matter in today’s workplace, whether you’re working from home or in an office. The simple brainstorm helps make sense of different types of soft skills – like being a good team player, communicating clearly on Zoom calls, or figuring out problems when your coworkers are in different time zones.
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Soft Skills Visual Vocabulary
Looking for a job? You’ll notice that companies talk a lot about ‘soft skills’ these days – things like working well with others and handling workplace challenges. This picture-matching activity shows these skills in action, from managing virtual team meetings to dealing with sudden changes in plans. Whether you’re interviewing remotely or adapting to hybrid work, these images reflect the real situations you’ll face in modern workplaces.
Let’s talk about the people skills that really matter in today’s workplace. Everyone’s experienced those awkward Zoom meetings or confusing chat messages that could have gone better with the right approach. This activity gets you thinking about what makes someone great to work with – whether you’re messaging online or meeting in person. You’ll sort through different workplace situations and discuss what works (and what definitely doesn’t) when dealing with team members. Since most students either work or will soon enter the workforce, these are the exact skills that could make the difference between struggling and thriving in their jobs. Plus, they’ll get to share their own workplace stories and learn from others’ experiences.
What’s it really like trying to land a job these days? Listen to a chat between two students worried about the same things you might be – getting ready for the real world of work. It’s a conversation you’ve probably had yourself or heard from friends. As you fill in the missing words, you’ll pick up on the skills that employers are desperate for – especially now that AI is changing how we work. The best part? You’ll get to compare your own experiences with what these students are going through.
Want to get ahead at work? These days, it’s not just about what you know – it’s about how well you work with others and adapt to new ways of doing things. This set of activities helps you talk about important job skills like managing your time, being a good team player, staying positive at work, and working alongside new technology like AI. Each activity uses pictures of real work situations to help you learn useful English words and phrases while discussing what actually happens in modern workplaces. Whether you’re dealing with daily schedules, team projects, office culture, or new tech tools, these materials help you share your own experiences and learn from others.
Focusing on the intersection of technology and human skills, this activity examines how AI complements rather than replaces workplace soft skills. Through discussing a modern office scene, students explore how traditional professional abilities like leadership and communication evolve alongside technological advancement.
Using a corporate organizational structure visual, this activity examines workplace hierarchy and team dynamics. Students analyze professional relationships, roles, and responsibilities while learning key vocabulary about collaboration and leadership in a business setting.
Looking at time management in the modern workplace, this Q and A explores how professionals juggle deadlines, schedules, and priorities. Through discussing a professional woman’s workspace complete with digital tools and planning symbols, students learn essential vocabulary while sharing their own time management strategies and cultural perspectives on punctuality.
This exercise explores today’s casual but productive workplace culture through an image of professionals in a relaxed office setting. Students discuss the balance between maintaining professionalism and creating an enjoyable work environment, while considering how workplace cultures differ across countries.
I have found that another easy-to-teach topic is a student’s first day at university. This is a an experience that university students can identify with and works smoothly in the classroom.
This is an English language reading comprehension worksheet about a visit to a weekend market. It is an experience that almost every student in the world can relate to and so it’s extremely suitable for an English language class.
The fast fashion industry has become quite topical recently. I think it’s really interesting on many levels. I hope the vocabulary in this exercise is not too difficult but it’s unavoidable with a topic like this.
This is a reading exercise about a scientist or researcher conducting an experiment in a lab. It’s great for any kind of medical/science students learning English, but I think it’s good for English language learners generally.
The arrival of autonomous vehicles is a topical issue of our times. It’s a great way to to engage in a discussion about the impacts of new technologies.
his is a reading/listening comprehension exercise about a bellwether city, San Francisco. It’s a more advanced reading exercise focusing on social issues related to the development of cities and technology in the 21st century.
Face-to-face customer service holds particular importance in 2025 for several reasons:
Complex customer service issues require empathy
Face-to-face service builds stronger trust, particularly crucial in financial services, healthcare and high-value retail
In-person interactions allow staff to read body language and handle complex problems more effectively
Personal service creates memorable experiences and brand loyalty in an automated world
Certain demographics and cultures strongly prefer face-to-face interactions
Best practices combine in-person and digital channels for a complete service experience
Direct interaction enables better relationship building and sales opportunities
The complete versions of the exercises below include: role play cues, audio files and multiple choice quizzes for each listening scenario. Of course, they also include the answers.
Multivitamins Price Error Role Play
In today’s world, the human touch (soft skills) in customer service remains irreplaceable. This role-play activity centers on a common retail scenario – price discrepancies – that bridges both digital and in-person shopping experiences. As stores increasingly use electronic price tags and scanning systems, mismatches between shelf prices and register charges have become more frequent.
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Air Conditioner Cleaning Appointment Role Play
Making appointments by phone remains an essential skill in today’s world. This role-play activity develops the precise language needed for successful scheduling conversations. Students practice key phrases for discussing time slots (“Are you available next Tuesday?”), providing contact details (“Let me confirm your phone number”), and exchanging service information (“The service takes about two hours”).
Smartphone Availability Enquiry Role Play (Out of Stock)
Product availability queries have become increasingly common in our supply chain-challenged world. This role-play puts you in both the customer’s and store clerk’s shoes when dealing with product availability issues. The conversation covers real situations we all face nowadays – like chip shortages affecting phone availability, comparing different models, and getting on notification lists for restocking. Whether you’re shopping or working in retail, these are some of the phrases you’ll need to handle these common situations smoothly.
Pharmacy Role Play – Blood Sugar Monitor (first time purchase)
Buying a new device for the first time involves more than just the purchase – it requires clear communication about how to use it. This role-play activity focuses on the interaction between a first-time buyer and a helpful staff member. Students practice essential vocabulary for asking about product features, requesting demonstrations, and confirming usage instructions.
Making a complaint effectively while maintaining professionalism is a valuable skill in any workplace.When something is delivered incorrectly, employees need to know how to handle the situation professionally. This role-play lets students practice both sides of the conversation – being the customer who needs to explain what went wrong, and being the customer service representative who needs to fix it.
Lost in a supermarket? Not sure where to find things? This role-play helps you practice all those useful questions we need to ask when shopping – where things are, what time the store closes, whether they have certain products, and how much things cost.
Self-service checkouts have become an unavoidable part of modern shopping, yet they can be surprisingly challenging for many people. This activity explores the common scenario of navigating these digital interfaces through a realistic dialogue between a customer service bot and an elderly shopper. This exercise focuses on imperative commands and checkout vocabulary.
Every time we go online, we need to protect ourselves from cyber threats – it’s just part of modern life. This activity breaks down the basics of staying safe online into simple categories that everyone can understand. Since most students use computers and smartphones daily, they’ll recognize many of these security issues from their own experiences. The mind map format makes it easy to see how everything fits together, helping students talk about online safety using proper English terms.
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Cybersecurity Visual Vocabulary
In an era where cybersecurity impacts everything from personal banking to professional communication, visual learning becomes a powerful tool for understanding digital safety. This exercise uses imagery and audio to bring abstract security concepts to life.
Our phones and devices constantly ping us with security alerts – from suspicious login warnings to two-factor authentication codes. This activity taps into these familiar experiences, transforming them into discussions about digital security. Through a real-world security dashboard, students explore common scenarios they encounter daily, like system alerts, blocked access attempts, and traffic monitoring. Discussion questions get everyone sharing their own experiences with cybersecurity, from setting up passwords to handling those pesky security notifications.
Modern cybersecurity isn’t just about technology – it’s about making smart decisions in our digital lives. These exercises challenge students to think critically about their own cybersecurity choices through three engaging exercises: identifying how they log in to their accounts, ranking which online threats they consider most dangerous, and sorting their daily security habits into good and bad.
In today’s interconnected world, we all need the vocabulary and language skills to discuss cybersecurity, whether we’re reporting a suspicious email at work, helping a family member secure their accounts, or trying to understand the latest online threats. When it comes to talking about these topics in English, knowing the right word combinations, or collocations, is essential. These natural word partnerships (like “run antivirus software” or “detect suspicious activity”) help students sound more fluent and professional when discussing digital security.
Basic Worksheet (Cybersecurity: Advantages and Disadvantages): This worksheet introduces students to the fundamental building blocks of cybersecurity, focusing on everyday security tools and practices that most people encounter. From basic password protection to regular security updates, students explore the benefits and drawbacks of essential security measures.
Advanced Worksheet (Modern Cybersecurity): This more challenging activity takes students into the world of cutting-edge cybersecurity technologies. It examines sophisticated tools like AI-powered security systems, Zero Trust frameworks, and IoT protection – concepts that are reshaping digital security. Students analyze complex trade-offs in modern security solutions, such as how AI security tools can detect new threats but may require significant computing resources. The technical vocabulary and concepts make this worksheet ideal for advanced learners or those working in IT-related fields.
Understanding how to spot and respond to cyber threats has become an essential life skill. Relatable workplace conversations and situations – from forgotten passwords to suspicious emails – make this exercise relevant and engaging for learners who use technology in their personal and professional lives.
In today’s digital world, cybersecurity affects everyone from students to professionals. This worksheet explores essential cybersecurity concepts through engaging visuals and interactive exercises. By matching terms to images and completing sentences, students build critical vocabulary about digital threats, protection measures, and security best practices. The worksheet’s combination of visual learning and practical examples helps students understand complex cybersecurity concepts while developing language skills they’ll need in our increasingly connected world.
Find all the exercises on cybersecurity here. The exercises include brainstorming, visual vocabulary, listening and critical thinking.
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Semiconductors
Semiconductors are the foundation of modern technology, powering everything from smartphones to advanced computing systems. This comprehensive worksheet helps students understand the complex world of semiconductor technology through carefully designed visual exercises and real-world examples.
Gerunds and infinitives for gadgets and devices ( with audio and answers)
We all use different gadgets and apps – from earbuds for listening to music, to smart watches to track our exercise. This exercise focuses on gerunds and infinitives by getting students to describe how they use everyday technology. Through matching pictures with common devices and completing sentences about their own gadget use, students practice expressing purpose with both “for + -ing” and “to + verb” patterns. The worksheet moves from guided examples to personal responses about the technology students own, want, or dream about having.
Students complete each opinion with the vocabulary at the bottom of the page and decide whether they agree or disagree with each opinion. Also, see the Virtual Reality post for more exercises.
This is a listening/speaking exercise introducing language and expressions for describing contemporary technological devices used in everyday life . Students match the vocabulary to the pictures. Then they can listen to the audio and match a use or several uses to each item. Finally, they can complete the questions at the bottom with their own ideas and ask and answer the questions with a partner.
Artificial Intelligence Listening, Speaking Vocabulary and Language Exercises
30th January 2025
This page provides ESL exercises exploring artificial intelligence in daily life, business, and healthcare. Students practice essential vocabulary and communication skills through a range of listening activities, discussions, and speaking tasks focused on modern AI applications. For comprehensive lessons complete with answers and audio visit eslflow’s Substack site. LInks to three artificial intelligence lessons (each consisting of around 10 activities) are listed below:
Subscribe to access complete lessons with picture and vocabulary exercises, including answers. Most lessons feature audio and video content. As a subscriber, you’ll receive ad-free, high-quality teaching resources delivered regularly, guidance on creating AI prompts for quick ESL material development, and complete exercise sets with diverse activities. Note that the current page shows only extracts – full content is available to subscribers. With a paid subscription, you’ll also get access to downloadable zip files containing PDF, audio, and video materials.
Expressing Opinions about Artificial Intelligence in Business (with audio)
AI in business is a topic that gets people talking – everyone has an opinion on whether it helps or hurts the workplace. This worksheet gets students listening to what others think about chatbots, automation, and other AI tools they might have used themselves. Students hear different views about AI in business settings, like customer service and marketing, and then share if they agree or disagree based on their own experiences. The pictures help make sense of these tech concepts, while the agree/disagree format gets students practicing how to share and explain their opinions in English. Since most students have dealt with AI tools like chatbots or virtual assistants, they usually have plenty to say about whether these technologies make things better or worse.
Visual Vocabulary for Artificial Intelligence in Business
Artificial Intelligence has transformed from a futuristic concept to an integral part of modern business operations. This worksheet taps into students’ growing familiarity with AI tools in their daily lives – from chatbots helping them shop online to virtual assistants managing their schedules. By connecting these everyday experiences to business applications, students can build essential vocabulary about AI and technology while discussing real-world implementations they’ve likely encountered.
This dialogue listening exercise dives into AI in the office – from chatbots handling customer questions to virtual assistants helping with daily tasks. Students follow a conversation between two coworkers chatting about new AI systems at their company.
It’s important to think critically about how AI is affecting our lives: at home and at work. This worksheet helps students explore what that really means in today’s businesses. What AI tools are companies using? Are they actually helping? What problems do they cause? The exercises get students talking about their own experiences with things like chatbots and automated systems.
Personalized questions using target vocabulary – in this case, vocabulary commonly used to talk about AI – is an especially effective way of reinforcing vocabulary. Instead of just giving students a list of AI words to memorize, this worksheet asks them about their own experiences with things like robot vacuums, smart home devices, and apps that learn their preferences. The questions get students talking about AI using real examples from their lives, which helps them remember and use these tech terms naturally.
Word formation worksheets help students grasp essential vocabulary patterns while developing their business English skills. Through targeted practice with AI-related terminology, students learn to recognize and correctly use different forms of key business technology terms like “predict,” “digital,” and “secure.” This systematic approach to vocabulary building enables students to discuss artificial intelligence in professional contexts with greater accuracy and confidence. Each exercise builds upon the previous one, taking students from basic word form recognition to creating complex sentences about AI’s role in modern business operations.
We all use AI apps every day – maybe to unlock our phones, get suggestions for what to watch, or translate languages. Through matching pictures with AI tools they already know and listening to what other people think about them, students learn to express their own opinions about AI. Starting with simple identification of common AI applications like facial recognition, digital assistants, and chatbots, students move on to discuss which apps they find helpful or annoying, why they use certain AI tools, and even imagine their dream AI application. The worksheet naturally encourages students to practice gerunds and infinitives while talking about familiar technology.
Making Decisions and Choices: Language for Critical Thinking in English
This page is dedicated to providing resources and exercises that will equip students with the necessary language and vocabulary to effectively use language for making decisions and choices.
1 Making decisions
This is a listening/speaking exercise exploring the language used when making decisions and choices.
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2 Verb-noun collocations for making decisions
This worksheet consists of a vocabulary-picture matching activity, listening exercise and speaking activity for making decisions and talking about life-changing decisions.
This is an introduction to a lesson about making decisions including: a classifying exercise; a “true/ false statement exercise” exercise; and a collocation exercise.
This is a more advanced critical thinking exercise about making decisions including: a ranking exercise; a “agree/disagree statement exercise” exercise; and a sentence starter exercise.
Welcome to an immersive journey through the language and concepts of Virtual Reality (VR). As a transformative force in the 21st century, VR plays an increasingly pivotal role in diverse fields – from gaming and entertainment to education, healthcare, and beyond. Mastering the language of VR not only expands your English vocabulary but also provides a deeper understanding of this cutting-edge technology shaping our modern world.
This page will help students navigate the complex, yet fascinating language commonly used when talking about VR technology.
Vocabulary Exercises: We’ll start with vocabulary exercises that are tailored to introduce students to the terminology used in VR. From ‘augmented reality’ to ‘immersion’, introductory vocabulary exercises will ensure students understand and remember these new words.
Expressing Opinions: After we’ve tackled vocabulary, we’ll move on to expressing opinions about VR. This section will provide phrases and structures that can be used to articulate thoughts on this cutting-edge technology.
Critical Thinking Exercises: VR is a rapidly evolving field with many facets to consider. Critical thinking exercises will challenge students to form well-informed views on topics such as the possible uses of VR or its potential impacts on users.
Listening Exercises: Next, listening exercises will help students improve your comprehension skills. These exercises provide examples of real-world language use and a chance to adapt to different accents.
1 Expressing opinions about virtual reality
Students complete each opinion with the vocabulary at the bottom of the page and decide whether they agree or disagree with each opinion.
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2 Virtual reality vocabulary introduction
Picture matching and multiple choice exercises to help familiarize students with the vocabulary.
This page focuses on helping students become more expressive by providing them with a variety of exercises and relatable topics for expressing opinions.
Through a combination of pictures, engaging listening exercises, dynamic speaking activities, captivating videos, and stimulating fill-in-the-blank exercises, students will not only improve their language proficiency, but also enhance their critical thinking skills.
Carefully curated images will help them grasp the nuances of expressing opinions, making it easier to come up with ideas.
The listening exercises (more to come) are designed to immerse students in diverse English accents and scenarios, allowing them to practice and sharpen their listening skills while understanding how opinions are expressed in real-life conversations.
Speaking exercises are an integral part of these activities, encouraging students to articulate thoughts. These exercises will boost confidence and fluency through expressing opinions in English.
Lastly, each exercise comes with a fill-in-the-blank exercise crafted to reinforce understanding of opinion-related vocabulary and structures, challenging and reinforcing students’ knowledge of vocabulary in various contexts.
1 Expressing opinions about sport
A vocabulary and discussion activity about playing and watching sports. This is a listening/speaking exercise for English as a second language students to practice expressing opinions about sport.
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2 Expressing opinions about careers
A vocabulary and critical thinking exercise for discussing careers. Students use the words at the bottom of the page to complete the sentences and then agree/disagree with the statements and give reasons for their choices.
This worksheet is designed to aid learners in mastering the English language, specifically focusing on expressing opinions. The exercises provided aim to immerse the students in various contexts where they can utilize different phrases and vocabulary to articulate their thoughts.
Exercise 1 is a multiple-choice gap fill activity, challenging learners to select the most appropriate words to complete given sentences, thereby familiarizing themselves with commonly used phrases for expressing opinions.
Exercise 2, a vocabulary matching exercise, helps students to comprehend the meaning and application of specific phrases used when forming and expressing viewpoints. This activity enhances their understanding of nuanced language and encourages more natural and sophisticated speech.
Exercise 3 is a fill-in-the-blank sentence exercise, crafted to enable learners to apply their acquired knowledge in real-world context scenarios. This exercise prompts students to use phrases from the previous exercises to articulate opinions about diverse topics, thereby practicing and reinforcing their learning.
Together, these exercises create an interactive and engaging platform for learners to effectively grasp the English language’s intricacies, specifically when expressing opinions.
This exercise explores common travel and intercultural issues familiar to anyone who has traveled abroad.
The activities encourage learners to explore cultural norms, travel experiences, and societal views.
The first activity, the ‘Picture Matching Activity,’ involves learners matching words to given statements and pictures that express a range of sentiments about travel and cultural encounters. The statements cover a wide scope, discussing preferences about travel environments, cultural learning, advice on first-time travel, and differences in social norms between cultures.
The second activity, the ‘Agree or Disagree Statement Activity,’ pushes learners to articulate their agreement or disagreement with the provided statements, prompting critical thinking and encouraging the use of English to express their views. This section allows learners to practice their language skills while also exploring their personal feelings about different cultural norms and travel experiences.
Overall, this activity offers an opportunity to enhance language learning through relevant, real-world topics. By engaging with these activities, students will further develop their English vocabulary and comprehension, while also broadening their understanding of global cultures and attitudes towards travel.
This worksheet aims to further expand learners’ ability to express opinions and engage in critical thinking in the English language. The document comprises three key exercises designed to provide learners with an understanding of how to convey opinions in English.
The first exercise requires learners to distinguish between statements that express an opinion and those that do not. By classifying sentences, students will gain an understanding of how opinions are formulated and expressed in the English language.
The second exercise encourages learners to reflect on their own views by determining the truth or falsity of various statements according to their personal opinions. This exercise emphasizes the importance of critical thinking and encourages learners to provide reasoning for their views.
The third exercise involves ranking different topics based on personal importance, further challenging learners to articulate their viewpoints and provide reasons for their rankings. This exercise underscores the concept that opinions are often subjective and vary depending on individual perspectives and values.
This is another worksheet designed to expand learners ability to express their opinions in English.
The first part of the worksheet, “Exercise 1: Collocation Practice”, aims to familiarize students with common collocations or fixed phrases used when expressing personal views. By matching beginnings of phrases from Column A with the endings in Column B, students will learn how to construct opinions effectively and naturally.
The second part of the worksheet, “Exercise 2: Reading Comprehension Activity”, presents learners with a text discussing differing opinions on fast food. The students are required to read the text carefully and answer questions about the main opinions presented, the reasons behind these opinions, and the author’s personal stance. This exercise will challenge students to comprehend and analyze the expressions of opinion in the text, thereby enhancing both their reading comprehension and their ability to recognize and understand opinion-based language.
Appearance, involving fashions, styles and trends is a pretty engaging topic.
This worksheet is designed to help English language learners explore the language used to express opinions about appearance. Similar to Exercise 1 above, it contains two primary activities – a picture matching exercise and an ‘agree or disagree’ statement discussion.
The first section, ‘Picture Matching Activity’, helps learners to identify common phrases and opinions related to appearance. These phrases include comments on fashion trends, professional attire, uniqueness, and the time spent on one’s appearance. Additionally, there are statements expressing views on tattoos, makeup, and the correlation between appearance and personality.
The second section, ‘Agree or Disagree Statement Activity’, offers learners a chance to develop their own viewpoints about the statements provided in the picture matching activity. It offers example responses to each statement, encouraging students to use English in expressing their individual perspectives on dressing comfortably, professionalism, standing out, spending time on appearance, first impressions, tattoos and piercings, makeup usage, appearance reflecting personality, and monotone dressing.
As above, the first activity is a word/picture matching task. This is an ideal starting point for learners to associate familiar shopping-related words with corresponding images. By doing so, they enhance their vocabulary retention and comprehension skills.
The second activity delves into the expression of agreement or disagreement with various statements about shopping. Each statement represents a common opinion or sentiment about shopping and fashion, such as the thrill of a good deal, the convenience of online shopping, or the enjoyment found in window shopping. This activity aims to stimulate dialogue and thoughtful responses, encouraging learners to construct and articulate their personal perspectives about shopping. Sample answers are provided to guide learners and offer a benchmark for their responses.
The first activity a word/picture matching task. The statements reflect diverse experiences and attitudes towards urban life, such as “I love the energy and excitement of cities,” or “The cost of living in cities is too high.” Through this exercise, learners not only enhance their vocabulary and comprehension skills, but also gain insight into how emotions and perceptions about cities can be conveyed in English.
The second part of the worksheet involves an ‘Agree or Disagree’ activity, as in the PDFs above.
Of course, people can talk a lot about housing and the various kinds of accommodation.
As above, the he worksheet consists of two main activities:
1. The ‘Word Picture/Sentence Matching’ activity, which encourages learners to match specific adjectives or phrases with corresponding pictures or sentences. The answers provided are aimed at broadening their vocabulary to describe various aspects of housing, such as ‘lots of space’, ‘convenient’, ‘cool’, ‘annoying’, ‘uncomfortable’, ‘inconvenient’, ‘simpler life’, ‘catch fire’, and ‘modern amenities’.
2. The ‘Agree or Disagree Statement’ activity, which gives learners an opportunity to practice expressing their personal viewpoints on different housing-related statements.
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2 Adjective sentence starters
An adjective sentence starters exercise for English language students to review and/ or practice expressing themselves with adjectives.
